Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone, email, or mail.

  • LOST AND/OR STOLEN
    • If you suspect your card has been lost and/or stolen, please call our customer call center at (866) 341-5195 immediately.
  • PHONE
    • Customer Service
      • (866) 341-5195
    • For calls outside the United States
      • 00-1-515-457-2082
  • MAILING
    • Payment address
      • Bankcard Department
      • PO Box 14407
      • Des Moines, IA 50306-3407
  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, while you are not required to do so, we recommend contacting the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail or fax to:
    • Mail:
      • Dispute Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax: (515) 457-2074
    • You may also call our customer call center at (866) 341-5195 if you have further questions.

  • IF YOU SUSPECT FRAUD:
    • Call (866) 341-5195 immediately to report any fraud. Complete the Visa Fraud Affidavit and mail or fax to:
    • Mail:
      • Fraud Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax: (515) 457-2074
    • Call back number for automated Fraud Alert Messages: (866) 518-0213